Description of the
problem that led to the application for force majeure:: The designated postal
operator of Mauritius, Mauritius Post informs other Union member countries and
designated postal operators that owing to the outbreak of the COVID-19 and the Restricted Confinement
Order enacted by the Government of Mauritius; all post offices are closed as from 20th March, 2020. This
temporary measure will remain in force until 2nd April 2020
Owing to this exceptional precautionary measure, severe delays are expected in processing, transportation
and delivery of both inbound and outbound mails of letter-post, parcel-post and EMS items due to the
suspension of postal services and several cancellations of flights
Moreover, items requiring signature on delivery will no longer be signed at the moment of hand over to the
recipient for health, safety and security reasons. Instead the Postman will ask the recipient’s name and will record it on the delivery receipt, keeping a distance of one meter to minimise human contact and reduce the risk of the spread of COVID-19.
Mauritius Post requests the assistance of other Union member countries and their designated operators in explaining to senders the aforementioned delivery options, which in some cases, may not allow for the provision of written proof of delivery under these special circumstances.
Mauritius Post thanks all Union member countries and their designated operators for their understanding. It will update them of any changes to this situation via EmIS.